Terms of service
TERMS OF SERVICE – KALYVORA
Last updated: 23 July 2026
OVERVIEW
Welcome to Kalyvora. The terms “we”, “us” and “our” refer to Kalyvora. Kalyvora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a tailored shopping experience (the “Services”). Kalyvora is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They contain important information about your legal rights, including provisions concerning disclaimers and limitations of liability.
By visiting, interacting with or using the Services, you agree to be bound by these Terms and our Privacy Policy: https://kalyvora.co.uk/policies/privacy-policy. If you do not agree to these Terms or the Privacy Policy, you should not access or use the Services.
Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or limited.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old or that you have the permission of a parent or legal guardian to use the Services.
To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide information such as your email address, billing details, delivery address and payment information. You confirm that all information you provide is accurate, current and complete and that you have the right to provide it.
You are responsible for keeping your account login details secure and for activity carried out through your account. You may not transfer, sell, assign or license your account to another person.
SECTION 2 – OUR PRODUCTS
We take reasonable care to display and describe our products and services accurately. However, colours or appearance may vary slightly from how they appear on your screen because of your device type, settings or configuration.
Product images are for illustrative purposes. Minor variations in appearance or packaging may occur, provided that the product remains consistent with its description.
Nothing in this section limits your statutory rights. Products must be as described, of satisfactory quality and fit for their intended purpose in accordance with applicable consumer law.
Product descriptions may be updated without prior notice. We may discontinue a product at any time and may limit the quantities offered to any person, geographical region or jurisdiction. Changes will not affect orders that we have already accepted unless you agree or the law permits otherwise.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. An automatic acknowledgement confirms that we have received your order but does not itself mean that we have accepted it. Your order is accepted when Kalyvora sends confirmation that the order has been accepted or dispatched.
We must receive and process your payment before accepting your order. Please check your order carefully before submitting it. If you request a change or cancellation after acceptance, we will try to assist, but we may be unable to stop an order that has already entered fulfilment or been dispatched. This does not affect any statutory cancellation rights that apply to online purchases.
We may refuse or cancel an order for a legitimate reason, including product unavailability, payment failure, suspected fraud, delivery restrictions or an obvious pricing or product-information error. If we do not accept an order after taking payment, we will refund the amount paid using the original payment method.
For most products purchased online, UK consumers have the legal right to cancel without giving a reason from the date the contract is formed until 14 days after the day the goods are delivered. Further details, return instructions and applicable exceptions are set out in our Refund Policy: https://kalyvora.co.uk/policies/refund-policy.
Purchases may be returned or exchanged only in accordance with our Refund Policy and your statutory rights.
You confirm that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts and promotions may change without prior notice. The price charged for a product or service is the price displayed when you place your order, subject to correction of an obvious error before the order is accepted.
Unless clearly stated otherwise, prices are displayed in pounds sterling (GBP). Prices displayed to UK consumers include any taxes and mandatory charges that we are legally required to include at the time of sale. Any delivery charge or optional charge payable to us will be clearly displayed before you place your order.
Prices in our online store may differ from prices offered by third parties. We may offer promotions that are subject to separate terms. If promotional terms conflict with these Terms, the promotional terms apply only to that promotion.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to update your details promptly, including your email address and payment details, so that we can complete transactions and contact you when necessary.
You confirm that: (i) the payment information you provide is true, accurate and complete; (ii) you are authorised to use the payment method; (iii) the payment provider will honour the charges; and (iv) you will pay the total price displayed at checkout, including any clearly disclosed delivery charges and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
The available delivery locations, estimated delivery period and any delivery charge are shown at checkout or in our Shipping Policy: https://kalyvora.co.uk/policies/shipping-policy.
Delivery estimates are not guaranteed dates unless we expressly agree a fixed delivery date with you. We will deliver without undue delay and no later than 30 days after the contract is formed, unless we agree a different delivery period with you.
We remain responsible for the goods while they are in transit. Risk passes to you only when the goods are delivered into your physical possession or to a person identified by you to receive them. This does not apply where you independently appoint a carrier that we did not offer.
If delivery is delayed, missing or unsuccessful, contact us at support@kalyvora.co.uk. Your rights in relation to late or failed delivery are governed by applicable consumer law and are not limited by this section.
SECTION 6 – INTELLECTUAL PROPERTY
The Services, including our trademarks, branding, text, displays, images, graphics, product reviews, video, audio, designs, selection and arrangement, are owned by or licensed to Kalyvora and are protected by applicable Belgian, UK and international intellectual-property laws.
These Terms permit you to use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services without our prior written permission, except where permitted by law.
Except where expressly stated, nothing in these Terms grants you any licence or other right under any patent, trademark, copyright or other intellectual-property right belonging to Kalyvora, Shopify or any third party. All rights not expressly granted are reserved.
The Kalyvora name, logo, product and service names, designs and slogans are trademarks or branding belonging to Kalyvora or its licensors. You may not use them without prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans displayed through the Services belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be given access to tools provided by third parties as part of the Services. We may not monitor or control those tools.
Third-party tools are provided subject to the relevant provider’s terms and availability. Before using them, you should review and agree to the relevant third party’s conditions.
To the extent permitted by law, we are not responsible for loss caused solely by a third-party tool that we do not control. Nothing in this section limits our responsibility for performing our contract with you or any liability that cannot lawfully be excluded.
We may introduce new features, tools or resources in the future. They will form part of the Services and be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain content, embedded functionality or links to websites operated by third parties. We are not responsible for examining or guaranteeing the content or accuracy of third-party websites that we do not control.
If you leave the Services to access a third-party website, that website’s own terms and privacy policy may apply. Please review them before entering into a transaction.
Questions or complaints about products or services purchased directly from a third party should be addressed to that third party. Nothing in this section limits our responsibility for products purchased directly from Kalyvora.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Kalyvora is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are made directly between you and Kalyvora.
By using the Services, you acknowledge that Shopify is not the seller and is not responsible for the sale between you and Kalyvora, including claims relating to products purchased from Kalyvora. To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from your purchase transaction with Kalyvora. Nothing in this section limits rights that cannot lawfully be excluded.
SECTION 10 – PRIVACY POLICY
Personal information that we collect through the Services is handled in accordance with our Privacy Policy: https://kalyvora.co.uk/policies/privacy-policy.
Certain personal information may also be processed in accordance with Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.
Because the Services are hosted by Shopify, Shopify collects and processes personal information concerning your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be shared with Shopify and other service providers, including providers located in countries other than your country of residence, as explained in our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant us a non-exclusive, worldwide, sublicensable, royalty-free licence to use, reproduce, adapt, publish, distribute and display that Feedback in any medium for operating, improving and promoting the Services.
You confirm that: (i) you own the Feedback or have all rights needed to provide it; (ii) you have disclosed any compensation or incentive received in connection with it; and (iii) the Feedback complies with these Terms.
We are not required to keep Feedback confidential, pay compensation for it or respond to it. We may monitor, edit or remove Feedback that we reasonably believe is unlawful, abusive, threatening, defamatory, obscene, misleading, infringing or otherwise in breach of these Terms.
Your Feedback must not infringe any third party’s copyright, trademark, privacy, personality or other rights. It must not contain unlawful, defamatory, abusive or obscene material, viruses or malware. You must not use a false email address, impersonate another person or mislead us or third parties about the source of Feedback.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Information on or within the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, delivery estimates or availability.
We may correct errors and update information. If we discover an obvious error affecting an order before it is accepted, we may refuse the order and notify you. If payment has already been taken, we will provide a full refund using the original payment method.
After an order has been accepted, we will not cancel or materially change it because of an error unless the law permits this or you agree. Nothing in this section affects your statutory rights.
SECTION 13 – PROHIBITED USE
You may access and use the Services only for lawful purposes. You must not directly or indirectly use the Services: (a) for unlawful, fraudulent or malicious purposes; (b) to breach any applicable law or regulation; (c) to infringe our intellectual-property rights or those of another person; (d) to harass, abuse, insult, harm, defame or intimidate another person; (e) to submit false or misleading information; (f) to upload, download, use or reuse material that breaches these Terms; (g) to send unsolicited advertising, junk mail, chain letters, spam or similar solicitations; (h) to impersonate another person or entity; or (i) in a manner that restricts another person’s use of the Services or exposes Kalyvora, Shopify or users to harm or liability.
You must not: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services without permission; (c) collect or track another person’s personal information unlawfully; (d) spam, phish, pharm or pretext; (e) use robots, spiders, scraping, data-mining or extraction tools, automated devices, AI agents or manual methods to access or extract from the Services without permission; or (f) bypass security, authorisation, robot-exclusion or access-control measures.
We may suspend or terminate access where we reasonably determine that you have materially breached this section.
SECTION 14 – AGENTS
14.1 This section (“Agent Terms”) applies if you use, permit, enable or cause an Agent to access, use or interact with the Services. “Agent” means software or a service that acts autonomously or semi-autonomously on behalf or at the direction of a person or entity and may operate through or using a person’s device without direct supervision.
14.2 An Agent may access, use or interact with the Services only if it identifies itself at all times and complies with section 14.4. An Agent must not access, use or interact with the Services if we have instructed it not to do so.
14.3 We may use technical measures to limit whether and how an Agent accesses, uses or interacts with the Services.
14.4 Agents must: (i) disclose in all HTTP or HTTPS requests that the request originates from an Agent and identify the Agent by including “Agent/[agent name]” in the user-agent string; (ii) not conceal or disguise that access, use or interaction originates from an Agent, including by imitating human behaviour or bypassing CAPTCHA or similar measures; (iii) answer truthfully when asked whether an interaction originates from a person or a computer; and (iv) not bypass measures intended to block, limit, modify or control Agent access, use or interaction.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services, or any part of them, where reasonably necessary because you materially breach these Terms, misuse the Services, commit fraud or create a security or legal risk.
Termination of website access does not cancel an order that we have already accepted or remove rights and obligations relating to that order. You remain responsible for amounts lawfully due up to the termination date.
The following sections continue after termination where relevant: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should continue.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information presented on or through the Services is provided for general information. We take reasonable care over the information we publish but do not guarantee that all general website content will always be complete, current or free from error.
The website and its non-product functionality are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, timely, secure or error-free.
These disclaimers do not apply to the products you purchase from us and do not exclude or limit any statutory guarantee, right or remedy concerning goods, digital content or services. In particular, goods must be as described, of satisfactory quality and fit for purpose as required by applicable consumer law.
SECTION 17 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability under applicable consumer law that cannot be excluded or limited.
If we breach these Terms, we are responsible for loss or damage that is a foreseeable result of that breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen or if both you and we knew that it might happen when the contract was formed.
We supply products for personal and household use. If you use them for a commercial, business, resale or export purpose, we are not responsible for business losses such as loss of profit, revenue, opportunity, anticipated savings or data, to the extent permitted by law.
We are not responsible for a failure or delay caused by an event genuinely outside our reasonable control. If such an event materially affects your order, we will take reasonable steps to minimise the effect and contact you. Your statutory rights, including rights relating to late or failed delivery, remain unaffected.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you are responsible for losses, damages, liabilities and reasonable costs arising directly from your deliberate unlawful misuse of the Services, your infringement of a third party’s rights, or your material breach of these Terms.
This section does not require a consumer to compensate Kalyvora, Shopify or another party for losses arising from ordinary lawful use of the Services, our own breach, or matters for which liability cannot lawfully be transferred to the consumer.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the maximum extent permitted by law and the unenforceable part will be treated as severed. The validity and enforceability of the remaining provisions will not be affected.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted by us on this website in relation to the Services form the entire agreement between you and us concerning your use of the Services and replace previous or contemporaneous agreements, communications and proposals concerning that use.
Nothing in this section limits any representation, information or term that forms part of a consumer contract under applicable law.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law gives you the right to do so.
We may transfer our rights or obligations under these Terms to another organisation. If a transfer affects an accepted order, it will not reduce your contractual or statutory rights. We will notify you where required by law.
SECTION 22 – GOVERNING LAW
These Terms and any contract formed under them are governed by Belgian law.
If you are a consumer resident in the United Kingdom, you also retain the benefit of any mandatory protections provided by the law applicable in the part of the United Kingdom where you live that cannot lawfully be excluded by a choice of law.
Nothing in this section deprives you of the right to bring proceedings in any court available to you under mandatory applicable law.
SECTION 23 – HEADINGS
The headings used in these Terms are for convenience only and do not limit or otherwise affect their interpretation.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the current version of these Terms on this page at any time.
We may update these Terms to reflect changes to our Services, business or legal obligations. The version applying to an order is the version in effect when that order is placed. Changes will not retrospectively alter an accepted order unless the law requires this or you agree.
Where required by applicable law, we will notify you of material changes and state when they take effect.
SECTION 25 – CONTACT INFORMATION
Questions, complaints or notices concerning these Terms or an order can be sent to:
Trading name: Kalyvora
Legal business name: Güray Tillaert, sole trader
Business address: Deinsesteenweg 210A, Bus 101, 9770 Kruisem, Belgium
Email: admin@kalyvora.co.uk
Customer Support Email: support@kalyvora.co.uk
Telephone: +32 470 48 70 61
Website: https://kalyvora.co.uk
Belgian enterprise number: 0717.566.012
Belgian VAT number: BE0717.566.012
