Shipping policy

Shipping Policy

Delivery Time

  • United Kingdom: 7–15 calendar days.

  • Delivery times are estimates. During peak periods (holidays, promotional events, or customs inspections), shipping may take slightly longer.


Shipping Area

  • We currently deliver to all addresses within the United Kingdom.

  • Collection points or parcel lockers are supported if offered by the local carrier in your region (e.g., Royal Mail / Evri).


Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders, with no minimum purchase requirement.


Customs & Import Duties (DDP)

  • All orders sent to the United Kingdom are shipped DDP (Delivered Duty Paid).

  • All UK VAT and customs charges are fully included in the total price at checkout. You will never face unexpected import fees or charges upon delivery.


Track & Trace

  • Once your order has been dispatched, you will automatically receive an email with a tracking link.

  • Please note that tracking updates may sometimes take a few days to reflect initial progress.


Split Deliveries

  • To ensure the fastest possible delivery, orders containing multiple items may be shipped in separate packages.

  • You will receive a separate tracking link for each package sent.


Incorrect Address & Delivery Attempts

  • Please carefully review your delivery address before placing an order. If an incorrect address is provided and the package is returned to sender, additional re-shipping fees may apply.

  • If you are not at home at the time of delivery, the carrier may leave your package with a neighbor, in a safe place, or at a local pickup point according to their standard delivery procedures.


Delayed, Lost, or Damaged Packages

  • Delayed: If your tracking status remains unchanged for more than 7 consecutive days, please email us with your order number.

  • Damaged upon delivery: Please report any damage within 24 hours of receiving the parcel. Include clear photos of the outer box, inner packaging, and the damaged item.

  • Marked as "Delivered" but not received: Please report this to us within 7 days. We will initiate an official investigation with the carrier to locate your package.


Order Modifications & Cancellations

  • If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has been processed by the carrier, we can no longer guarantee any changes or cancellations.


Contact Us

Do you have questions about your shipment?